Topics

1

Running QueueMetrics / Call Recordings Not Listed

« on: August 29, 2017, 17:43:15 »

We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?

2

Outbound and QueueMetrics / Collect ALL outgoing calls by Agent

« on: June 15, 2010, 15:59:18 »

I'll start by stating that I'm not very familiar with how to configure asterisk using the configuration files... PBX in a Flash and FreePBX have spoiled me.

We have a group of agents that I would like to always track under the same campaign code, is it possible to allow a group of extensions to not be foreced to dial the extension code and campaign code so that any call they make NXX-NXX-XXXX is automatically part of an "outbound queue"? None of them have to dial a prefix before dialing a number currently, and if possible I would prefer not re-training them to dial a prefix on outbound calls.