Author Topic: Time and GMT in QM  (Read 3982 times)

Rodrigo

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Time and GMT in QM
« on: April 17, 2008, 13:24:24 »
Hello,

I am having one problem with QM1.4.3, regarding time zone.

After having installed all the asterisk infrastructure and having finished configuration, the hour that QM shows is 60 minutes in the future.

I have been looking the options, but the only option which seemed related (TimeOffset) only made the calls appear to last -3600 seconds aprox.

The Debian is correctly configured and it shows the right time when prompted.

Thanks

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  • Loway
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Re: Time and GMT in QM
« Reply #1 on: April 18, 2008, 16:26:33 »
If you go to the licence page, what do you see as Time Zone?
See also: http://queuemetrics.com/faq.jsp#faq-032-timezones

Rodrigo

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Re: Time and GMT in QM
« Reply #2 on: April 18, 2008, 16:41:13 »
I see the following:

System time:     
Java Time: 2008-04-18 15:39:29 [1208529569]
Java Time Zone: GMT+01:00

I am located at Spain, so the GMT is right for my location.

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  • Loway
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Re: Time and GMT in QM
« Reply #3 on: April 18, 2008, 17:37:15 »
Ok - where do you see the time being incorrect?

Rodrigo

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Re: Time and GMT in QM
« Reply #4 on: April 21, 2008, 12:05:24 »
In Realtime monitoring:

Realtime call center monitoring - 11:04:57

which is one hour behind our real timezone

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  • Loway
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Re: Time and GMT in QM
« Reply #5 on: April 22, 2008, 09:49:33 »
Very likely it is a problem with your Unix time setting (it's always a mess what is local time and what is GMT time). Try forcing the Java time one hour back, i.e. selecting a GMT+0 time zone (eg the UK).

Rodrigo

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Re: Time and GMT in QM
« Reply #6 on: April 22, 2008, 17:57:42 »
It was solved by the old trick of starting all over again. I purged the java installation and reinstalled from scratch. It did the trick and now works correctly.

Thank you for your guidance

Rodrigo

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Re: Time and GMT in QM
« Reply #7 on: April 23, 2008, 15:53:49 »
OK that quite often works :)