QM/Mysql hardware limit.

[Sergiy Genyuk]

Hello,
We run QM and Mysql server on one box (DL360G6 12G 8 cores 2.66Ghz). queue_log table partitioned by month.
When we hit ~100 concurrent calls on system and ~ 80 agents login into QM Mysql roofing CPU completely.
Real-time monitoring enabled only for managers ~ 10. reports are occasional.
We are planning to grow our callcenter to ~280 agent.
Do you have any recommendations about hardware and setup for such call center?
We use Asterisk on one box as it can handle all calls. 
Thank you

Sergiy

[QueueMetrics]

You could use a separate server for agent reporting versus the main one. It could be linked to a read-only slave MySQL server in order to divide the load.
You could also tweak the agent lookback period in order to minimize data access.
Please get in touch with our Support Services so we can run some performance probes.

[Sergiy Genyuk]

Hello,

I have tried to contact your TS, please provide me all instructions on my email.

Thank you,

Sergiy

[QueueMetrics]

Thanks I think they will contact you.

[Sergiy Genyuk]

Hello,

We have tried to contact your company for support multiple times. But any time we called there nobody answer on the phone.
I have left VM messages with my phone but nobody called back. We have to renew our license in 4 months but this situation with technical support is big concern for our company. Is any other way to contact your TS except this forum?
We need technical assistance ASAP. 
Please, provide a time window when I can call your IVR and somebody from your TS will be able to answer the phone!

Sergiy

[QueueMetrics]

I have checked and it looks lie your case has been taken care by the support staff, correct?
I think your voicemail was answered by Lorenzo yesterday who sent you an email because he could not get through to you.