Agent realtime status report

[volodya.ivanets]

Hello!

I was wondering if it is possible to list all queues that agent is currently logged in from QueueMetrics? Does anyone knows how this can be achieved?

Thank you!

[Itgigi (Loway)]

Hello Volodya,

how would you like to list the queues?

You can run a custom report and use the agent filter to see all the queues where that agent has been active.
Or you can use the APIs to grab the information from the realtime view, regarding one agent.

Best Regards,
Iacob

[volodya.ivanets]

Hello,

User (supervisor) wants to see the list of queues that agent is logged in at the given time. Is it possible to use QM API right from the report?

Thank you!

[Itgigi (Loway)]

Hello Volodya,

What do you mean from the report?

You can use the APIs to ask for a JSON file with all the information regarding the agents currently logged in.

You will need a JSON viewer or some other custom script to organize the information in a more readable way.

https://manuals.loway.ch/QM_JSON_manual-chunked/

Best Regards,
Iacob