Author Topic: Custom Report error after Update to 1.6.3.1 (Read 3368 times)

Richarddb · « **on:** January 25, 2011, 11:41:13 »

I get the following error when i try to run a custom report after the update:

How can this be solved?

QueueMetrics · « **Reply #1 on:** January 25, 2011, 13:59:23 »

This means you have more agents than the licensed ones.

Richarddb · « **Reply #2 on:** January 25, 2011, 15:11:43 »

Before the update there was no problem with it. Do we need to copy a licensefile? Or something else?

QueueMetrics · « **Reply #3 on:** January 26, 2011, 09:42:37 »

The only thing I can think of is that you had agent rewriting enabled before and you don't have it anymore. The agent counting has not been changed in the last couple of years.

Richarddb · « **Reply #4 on:** January 26, 2011, 10:07:20 »

Where can i check if this is changed? We run daily reports so it's an important issue for us.

QueueMetrics · « **Reply #5 on:** January 27, 2011, 09:16:53 »

Please request an unlimited-agents demo key - so you can check how many agents are actually included in your reports.

Richarddb · « **Reply #6 on:** January 27, 2011, 15:36:48 »

Strange but now it's working again (didn't change anything). Hope it will keep working now

QueueMetrics · « **Reply #7 on:** January 28, 2011, 09:38:06 »

There was nothing in the upgrade to break it....

News:

Author Topic: Custom Report error after Update to 1.6.3.1 (Read 3368 times)

Richarddb

Custom Report error after Update to 1.6.3.1

QueueMetrics

Re: Custom Report error after Update to 1.6.3.1

Richarddb

Re: Custom Report error after Update to 1.6.3.1

QueueMetrics

Re: Custom Report error after Update to 1.6.3.1

Richarddb

Re: Custom Report error after Update to 1.6.3.1

QueueMetrics

Re: Custom Report error after Update to 1.6.3.1

Richarddb

Re: Custom Report error after Update to 1.6.3.1

QueueMetrics

Re: Custom Report error after Update to 1.6.3.1