Author Topic: Queue Information  (Read 2449 times)

jacobusvn

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
Queue Information
« on: February 05, 2008, 17:26:51 »
Hi

I'm running QM 1.4 with Asterisk PBX.

My question or problem is with my queue information the all selected queue show all the info but not the individual queue's. Queue 11 is the only other queue showing number of agents and available agents and none of the other queues even if there are agents logged into those queues. If you run a show queues from Asterisk console it display all the agents and their status fine.

Each Agent log into 2 queues, can that maybe be a problem?


All selected  11 8  2  0  0  0  1  0 
  11                4 3  1  0  0  0  0  0 
  12                0 0  0  0  0  0  0  0 
  13                0 0  0  0  0  0  0  0 
  14                0 0  0  1  0  0  1  0 
  21                0 0  0  0  0  0  0  0 
  22                0 0  0  0  0  0  0  0 
  23                0 0  0  0  0  0  0  0 
  24                0 0  0  0  0  0  0  0 
  25                0 0  0  0  0  0  0  0 
   

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Queue Information
« Reply #1 on: February 06, 2008, 09:18:18 »
Did you check queue associations - that is, which agents are defined for which queue?