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Outbound and QueueMetrics / Unable to get outbound working with FreePBX 2.10 and Asterisk 1.8

« on: May 09, 2013, 19:52:18 »

I am using FreePBX distro 1.814.210.58-2  (Asterisk 1.8 and FreePBX 2.10) and am trying to setup outbound call tracking with QueueMetrics.

http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html

I have a custom trunk that has a custom dial string of "Local/$OUTNUM$\@queuedial/n" which is used by an outbound route that has 8 as a prefix.

From my understanding I should dial 8 (to use that route) then 123 for example which notates which campaign I am doing then the number (18004563355).

Below is part of the log when I made this call

<code>-- Executing [12318004563355@queuedial:1] Set("Local/12318004563355@queuedial-0a2d;2", "QDIALER_QUEUE=q-123") in new stack
    -- Executing [12318004563355@queuedial:2] Set("Local/12318004563355@queuedial-0a2d;2",
"QDIALER_NUMBER=18004563355") in new stack
    -- Executing [12318004563355@queuedial:3] Set("Local/12318004563355@queuedial-0a2d;2",
"QDIALER_AGENT=Agent/3032288750") in new stack
   -- Executing [12318004563355@queuedial:4] Set("Local/12318004563355@queuedial-0a2d;2",
"QDIALER_CHANNEL=SIP/18004563355") in new stack
    -- Executing [12318004563355@queuedial:5] Set("Local/12318004563355@queuedial-0a2d;2", "QueueName=q-123") in new stack</code>

QM support said said the channel is wrong?

QDIALER_CHANNEL=SIP/18004563355

They said it should likely be SIP/mypprovider/1800.....

QDIALER_AGENT=Agent/3032288750

They also the agent should have the code the call will appear under in QM, so it's likely agent/101.

Anyways, sorry for a long post but can anyone help me get this working?