fake queue

[emel_punk]

HI all

I am trying to do a fake queue to my agents so, I can bill their time through QM, all they have to do is pauses between activities and offcurse login with their users. But it turns out statics appear only after a real call inbound and I do not need calls inbound, I just using the queues as a trigger.

Is there any way of do this?

[mrothrock]

I just asked this same question the other day 

In your config you need this

# If true, show all agent sessions. If false, show only agent sessions with at least one call.
default.useRawAgentSessions=true

[QueueMetrics]

+1