Topics

1

General Asterisk configuration / Queues no longer reload until queue reload all is issued

« on: March 01, 2013, 00:05:54 »

We are using queuemetrics for a while now and we started to notice that when we reload asterisk after we make changes to the settings our queues are not being reloaded until we issue queue reload all.

Have anyone seen this? Does queuemetrics disable this command from running when reloading asterisk?

Thank you,

Luiz

2

Running QueueMetrics / Agent Live page not showing status when logged in on remote server

« on: February 13, 2013, 14:07:13 »

I finally managed to get my queuemetrics running on a cluster environment, now my issue is when an agent logins in to a queue on the remote server, queuemetrics will not show the queues the agent is logged in.
This is the message it displays, "Agent/46100: Agent status cannot be determined"
When I run "queue show" on my asterisk cli, the agent is logged and receiving calls.

Any ideas?

Thank you

Luiz

3

Running QueueMetrics / Any way to log out agents from admin page?

« on: August 14, 2012, 15:51:03 »

I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.

Thanks.

Luiz

4

Outbound and QueueMetrics / Outbound calls all circuits are busy. (RESOLVED)

« on: June 11, 2012, 20:20:43 »

We are trying to setup qm to track our agent outgoing calls. We are running Elastix/freepbx, our agent ids are 5 digits long, and we created a custom trunk and outgoing route, when an agent diasl 74610013479445555, we get all circuits are busy now.

I've put the output of the cli below:

-- Executing [s@macro-dialout-trunk:26] Set("SIP/215-00002175", "the_num=4610013479445555") in new stack
    -- Executing [s@macro-dialout-trunk:27] Dial("SIP/215-00002175", "Local/4610013479445555@queuedial/n,300,") in new stack
    -- Called 4610013479445555@queuedial/n
    -- Executing [4610013479445555@queuedial:1] Set("Local/4610013479445555@queuedial-a270;2", "QDIALER_QUEUE=q-150") in new stack
    -- Executing [4610013479445555@queuedial:2] Set("Local/4610013479445555@queuedial-a270;2", "QDIALER_NUMBER=13479445555") in new stack
    -- Executing [4610013479445555@queuedial:3] Set("Local/4610013479445555@queuedial-a270;2", "QDIALER_AGENT=Agent/46100") in new stack
    -- Executing [4610013479445555@queuedial:4] Set("Local/4610013479445555@queuedial-a270;2", "QDIALER_CHANNEL=SIP/13479445555") in new stack
    -- Executing [4610013479445555@queuedial:5] Set("Local/4610013479445555@queuedial-a270;2", "QueueName=q-150") in new stack
    -- Executing [4610013479445555@queuedial:6] MixMonitor("Local/4610013479445555@queuedial-a270;2", "Q-q-150-1339437358.20774.WAV|b|") in new stack
    -- Executing [4610013479445555@queuedial:7] Goto("Local/4610013479445555@queuedial-a270;2", "qm-queuedial,s,1") in new stack
    -- Goto (qm-queuedial,s,1)
  == Spawn extension (qm-queuedial, s, 1) exited non-zero on 'Local/4610013479445555@queuedial-a270;2'
    -- Executing [h@qm-queuedial:1] NoOp("Local/4610013479445555@queuedial-a270;2", " "Call exiting: status  answered at:  DS: "  ") in new stack
    -- Executing [h@qm-queuedial:2] Goto("Local/4610013479445555@queuedial-a270;2", "case-") in new stack
  == Spawn extension (qm-queuedial, h, 2) exited non-zero on 'Local/4610013479445555@queuedial-a270;2'
  == Begin MixMonitor Recording Local/4610013479445555@queuedial-a270;2
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@macro-dialout-trunk:28] NoOp("SIP/215-00002175", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 0") in new stack
    -- Executing [s@macro-dialout-trunk:29] Goto("SIP/215-00002175", "s-CHANUNAVAIL,1") in new stack
    -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/215-00002175", "RC=0") in new stack
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/215-00002175", "0,1") in new stack
    -- Goto (macro-dialout-trunk,0,1)
    -- Executing [0@macro-dialout-trunk:1] Goto("SIP/215-00002175", "continue,1") in new stack
    -- Goto (macro-dialout-trunk,continue,1)
    -- Executing [continue@macro-dialout-trunk:1] GotoIf("SIP/215-00002175", "1?noreport") in new stack
    -- Goto (macro-dialout-trunk,continue,3)
    -- Executing [continue@macro-dialout-trunk:3] NoOp("SIP/215-00002175", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 0 - failing through to other trunks") in new stack
    -- Executing [continue@macro-dialout-trunk:4] Set("SIP/215-00002175", "CALLERID(number)=215") in new stack
    -- Executing [74610013479445555@from-internal:5] Macro("SIP/215-00002175", "outisbusy,") in new stack
    -- Executing [s@macro-outisbusy:1] Progress("SIP/215-00002175", "") in new stack
    -- Executing [s@macro-outisbusy:2] GotoIf("SIP/215-00002175", "0?emergency,1") in new stack
    -- Executing [s@macro-outisbusy:3] GotoIf("SIP/215-00002175", "0?intracompany,1") in new stack
    -- Executing [s@macro-outisbusy:4] Playback("SIP/215-00002175", "all-circuits-busy-now&pls-try-call-later, noanswer") in new stack
    -- <SIP/215-00002175> Playing 'all-circuits-busy-now.gsm' (language 'en')
  == End MixMonitor Recording Local/4610013479445555@queuedial-a270;2