Messages

1

Improving QueueMetrics / Re: Agent blue pause

« on: September 23, 2015, 15:59:55 »

please reply for this thread

2

Improving QueueMetrics / Re: Agent blue pause

« on: August 15, 2015, 14:23:14 »

There is no option to disable that because its hard phone (Dialpad with Headset) also i tried with softphone 3cx that also DND option is there can you please suggest what strategy and better soft phone for using this.

3

Improving QueueMetrics / Agent blue pause

« on: August 08, 2015, 18:34:36 »

Team, Agent are putting their extensions as busy by keeping their dialpads in in busy mode, due to that calls are waiting to their agents and not landing is there anything to track.

4

Running QueueMetrics / Detailed answered call

« on: July 07, 2015, 09:16:47 »

Dear Team,

    I have used  QueueMetrics - V12.1.2  earlier and i have upgraded it to QueueMetrics - V13.04.2 after that answered detail reports are showing in page wise, is it possible to modify the report to show it in a single page itself.
Because if the customer called me multiple times we cant able to search all the pages.

5

QueueMetrics installation / Re: Agent screen caller id not showing

« on: May 12, 2015, 10:08:34 »

Its showing as local/3002@from-internal

6

QueueMetrics installation / Agent screen caller id not showing

« on: May 07, 2015, 07:03:21 »

Dear Team,
I am facing one issue one of the agent is not getting the caller id number in agent screen for particular queue i checked extensions_additional.conf and queues_additional.conf everything is fine. In the same queue all other agents are facing randomizely its a US toll free number. Kindly suggest.

7

Improving QueueMetrics / Re: Agent idle duration

« on: April 14, 2015, 12:50:47 »

We have a doubt for example, if one agent total working hours is 7 hours and the agent's total talktime is 5 hours including the break time how come i will monitor the agent activity and idle timing.

8

Improving QueueMetrics / Unanswered data on agent login

« on: April 10, 2015, 14:04:20 »

Team, Is there any option to view unanswered details on agent login, so they can dial those numbers with "Dial" option in agent screen itself.

9

Improving QueueMetrics / Re: Agent idle duration

« on: April 10, 2015, 11:34:42 »

Thanks for the information mirkox

10

Improving QueueMetrics / Agent idle duration

« on: April 08, 2015, 06:37:42 »

Is it possible to get agent idle duration?

11

Improving QueueMetrics / Re: Pause timing

« on: March 13, 2015, 10:21:50 »

Or is it possible to restrict a agent to put break for 30 minutes/per day

12

Improving QueueMetrics / Re: Pause timing

« on: March 13, 2015, 10:18:12 »

I need to modify the timing its predefined as Half-an-hour for Lunch break i need to reduce it as 20 minutes.

13

Improving QueueMetrics / Pause timing

« on: March 13, 2015, 09:00:03 »

I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way