Author Topic: Asterisk Show 2 Agents logged in QueueMetrics shows 1  (Read 1653 times)

ericsante

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Asterisk Show 2 Agents logged in QueueMetrics shows 1
« on: December 10, 2009, 16:07:39 »
if I do a show agent on asterisk I see there are 2 agents active now.  If I check in QueueMetrics I only see one agent.  This has been a problem on and off for a couple of weeks, I have not been able to reproduce it.  Any suggestion on how to troubleshot this and resolve it.

QueueMetrics

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Re: Asterisk Show 2 Agents logged in QueueMetrics shows 1
« Reply #1 on: December 11, 2009, 09:05:44 »
Look for the logs that either agent produces when they log on-