Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Topics - pat2man

Pages: [1]
1
Outbound and QueueMetrics / Outbound calls
« on: November 28, 2007, 20:00:42 »
I have an issue where QueueMetrics doesnt seem to detect when an outbound call ends. Agents can still receive calls, make other calls, etc. but in the live monitoring panel it will show a call as still active long after the call has ended. In the reports the calls have much longer call times than they actually are. The Asterisk CDR logs show the accurate call length. Any ideas?

Pages: [1]