Messages

736

General Asterisk configuration / Re: Unanswer Calls report problem

« on: June 22, 2011, 10:01:46 »

That is not counted as "unanswered call" unless no agent ever happens. But it will have a high number of "attempts", and your agent will display a high number of "lost attempts".

737

QueueMetrics installation / Re: The connection to MySQL does not seem to be working correctly.

« on: June 22, 2011, 10:00:13 »

Which version of Elastix is that? because Elastix is supposed to find the password automagically.

738

QueueMetrics installation / Re: The connection to MySQL does not seem to be working correctly.

« on: June 20, 2011, 12:25:28 »

Which version of the OS did you install on?
Did Espresso confirm it was working?


Anyway see this:

http://queuemetrics.com/faq.jsp#faq-009


logon to mysql and issue a:

Code: [Select]

grant all privileges on queuemetrics.* to 'queuemetrics'@'localhost' identified by 'javadude';

It should fix it.

739

Running QueueMetrics / Re: Tracking of RINGING agents - Not Working

« on: June 17, 2011, 12:22:51 »

This looks more like a bug in Asterisk though 

740

QueueMetrics installation / Re: Installing queuemetrics on Centos - error?

« on: June 17, 2011, 12:21:40 »

Try again after tuning off iptables:

/etc/init.d/iptables stop
/etc/init.d/ip6tables stop

I imagine there is an active Asterisk on the same box.

741

MySQL storage and Qloaderd/Uniloader / Re: MySQL performance issues

« on: June 06, 2011, 11:34:37 »

Try

Code: [Select]

ALTER TABLE `queue_log` ORDER BY `time_id`

742

Running QueueMetrics / Re: Assigning a user multiple Keys

« on: June 06, 2011, 11:33:17 »

You separate multiple keys with a space.

743

QueueMetrics news / QueueMetrics 1.7.1 released

« on: June 03, 2011, 11:01:31 »

QueueMetrics 1.7.1 has been released today.


Major improvements:

#1299    Tracking of RINGING agents
#1319    Manually configuring license key
#1320    Configure license key via XML-RPC
#1306    Display last failed attempt
#1308    Display bridged-channel and last attempt in reports
#1309    Display last attempt or RINGING on RT page


Minor changes:

#453    Configurable behavior for AGENTDUMP
#636 Displaying Bridged channel-id
#1206    Handling verb SYSCOMPAT
#1302    On the QA page, the stopwatch is not very much understandable
#1304    Check license expiration date when running engine
#1305    Parser: keep track of last failed attempt
#1307    Parser: Turn off tracking of RINGNOANSWER
#1300    DB Updater wizard stops working for new databases
#1312    It's impossible to change the pause code in the payroll
#1313    Handling multiple SUPERVISOR classes

744

MySQL storage and Qloaderd/Uniloader / Re: MySQL performance issues

« on: June 03, 2011, 10:26:42 »

Try optimizing  the queue_log table, with cluster index sorting based on the time_id field. This will take a while and has to be done when the system is down.

745

Running QueueMetrics / Re: Access to just one queue

« on: June 03, 2011, 10:24:51 »

See http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

746

Running QueueMetrics / Re: Payroll - Where can I see the total hours minus the Lunch break?

« on: June 03, 2011, 10:24:10 »

Are you running the latest version of QM? I think this was changed in 1.7.0

747

Installing through QueueMetrics Espresso / New Espresso Board

« on: June 03, 2011, 10:22:53 »

Please use this board for Espresso issues only - general installation issues should go to the Installation board.

748

MySQL storage and Qloaderd/Uniloader / Re: MySQL performance issues

« on: May 31, 2011, 17:16:03 »

It seems to be working just fine, just returning about 74K rows, so it might take a while to run. Did you change anything recently? (new server, new network card, more traffic in the CC?)

Also, is your system stalled by not having enough CPU or enough I/O?

749

General Asterisk configuration / Re: Asterisk 1.8 with queuemetrics

« on: May 31, 2011, 17:13:41 »

What would you like to achieve? If the issue is just displaying names, create agents with the right name and agent code SIP/123.

750

Running QueueMetrics / Re: Payroll - Where can I see the total hours minus the Lunch break?

« on: May 31, 2011, 17:12:21 »

Where do you see it being 8 hours?