Topics

1

QueueMetrics installation / Editing Payroll Pause Reason

« on: June 27, 2011, 16:24:09 »

We have just upgraded to the latest version. (Great improvements btw!!)

Regarding bug number 1312...When we try to change the pause code, we get the following error:

"Error (tech) in class 'it.loway.app.queuemetrics.payroll.pauseCodeChange'. -- Inner Exception -- - Exception: it.loway.tpf.common.exceptions.TechException - Stack trace: - Problema update DB: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 - at it.loway.tpf.SQL.updateSql(SQL.java:162) - at it.loway.app.queuemetrics.payroll.payrollEngineMover.applyChanges(payrollEngineMover.java:222) - at it.loway.app.queuemetrics.payroll.payrollEnginePauseMover.standardizePauseInLog(payrollEnginePauseMover.java:216) - at it.loway.app.queuemetrics.payroll.payrollEnginePCodeChanger.changePauseCode(payrollEnginePCodeChanger.java:53) - at it.loway.app.queuemetrics.payroll.pauseCodeChange.doRun(pauseCodeChange.java:80) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:262) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:552) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:373) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(LowayTransactionController.java:224) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:619) - -- End Inner Exception -- -


Can you elaborate further on what this change is?

2

Running QueueMetrics / Access to just one queue

« on: May 31, 2011, 21:59:56 »

Hello,

I want to create a user account that can only see the reports, and can only run the reports for just ONE queue.

I've been fiddling with classes and queues and users but im not getting it.

Can someone help me create a user that only has access to run all reports for just one queue?

THANKS

3

Running QueueMetrics / How can we see parked calls

« on: May 07, 2011, 00:37:06 »

Hello,

Do you know if there is any way that we can see calls that are parked?

Our platform is asterisk and we use the 700 line to park calls which generates 701,702 etc to pick them up.

Cheers,

Adam

4

Running QueueMetrics / Payroll Report for Individual Employees

« on: April 27, 2011, 18:34:35 »

Hello,

We are looking at using QM for payroll purposes.

What we would need though is the ability for an agent to run their own payroll report (and not have edit rights on it) and of course not be able to see others. Is this currently do-able?

Thanks everyone! We have been using QM for nearly a year and love it!

5

QueueMetrics installation / Upgraded to 1.7 - Where are the new features?

« on: March 21, 2011, 21:20:40 »

Hello,

I upgraded to the latest version today (1.7)

When I select Show License Information, it says i'm running:
Loway QueueMetrics - 1.7.0.0
B: 3487 2011-03-17 10:25

I don't see any of these great new features though - it all looks the same as 1.6.0.1

Am I missing something?

- I've cleared the catalina cache
- Cleared local cache and tried different browser

6

Running QueueMetrics / Agent Report Dropdown not displaying all agents

« on: November 15, 2010, 22:07:43 »

Hello,

this one has me scratching my head a bit.

On the Home page, where you have the 'Agent report - Filtered for agent: ' drop down, some agents are populated in there, some are not. There does not seem to be any particular pattern as to why some show in there and some do not.

Any ideas?

7

QueueMetrics installation / passing variables in the URL popup

« on: September 23, 2010, 00:25:07 »

Hello,

I am working on setting up a URL to get popped up when a call comes in. I am hoping to pass through some variables into the URL. Has this been done before.

I'm hoping to be able to pass the Caller ID name, number, agent number, sip extension.

8

QueueMetrics installation / RESOLVED QueueMetrics license agreement keeps popping up!

« on: September 16, 2010, 17:27:11 »

Since upgrading to 1.6.1.0 All of my users now get stuck in a "QueueMetrics license agreement" loop when they try to go to the home tab.

It says to click "Thank you. Click here to continue" but this does not work. You end up having to log out / back in or closing and re-opening the window.

Has anyone else experienced this issue since the upgrade?

9

Outbound and QueueMetrics / Outbound Calls Do Not Show Agent As Busy

« on: September 16, 2010, 17:22:29 »

Hello,

I have the latest version of QM, and asterisk version 1.4.25.1

When an agent makes an outbound call, the call shows up under "Calls being processed:" fine.

The issue I have is that their state does not change from available to busy (Orange), in the "Agents currently logged in:" section.

Any suggestions on ways to get this to work would be most appreciated!

10

Running QueueMetrics / Ability to see agents "ringing"

« on: May 27, 2010, 18:15:49 »

Hello,

I am wondering if this system has the functionality to see agents ringing.

it would be nice to know that there is calls in the queue pending, and those calls being delivered to agents.

We are running QM: 1.6.0.1
Asterisk: 1.4.25.1
Storage: MySQL v6.0.11

11

QueueMetrics installation / Unnown URI schema

« on: May 06, 2010, 19:22:29 »

Hello,

This is a different issue to my previous post about the mysql - I have installed mysql locally on the box and am using that which got me through - it's a bandaid fix because i need mysql to go to the DB servers.

Anyway, new problem.

I'm trying to go through the setup wizard. Our asterisk box is hosted elsewhere (as in not on the same box that QM is installed on) so I'm assuming Single machine AMI is the correct option.

I select this and the .conf files go gray which seems right because the files arent stored locally.

I push Next and get the following error:

The following errors where found:

Unknown URI schema for:/var/spool/asterisk/outgoing

Is there a config file im missing where I should be adding the IP and AMI information for asterisk to connect to?

12

QueueMetrics installation / The following error occurred in the Transaction handler

« on: May 06, 2010, 01:05:22 »

Hello,

I am getting the following error when I try to install QM:

Code: [Select]

"Errore tecnico nella classe 'it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali'. -- Inner Exception -- - Exception: it.loway.tpf.common.exceptions.TechException - Stack trace: - Problema DB: - com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'TYPE=HEAP SELECT id_location, loc_name, read_key from locations WHERE id_locatio' at line 1 - at it.loway.tpf.SQL.execSql(SQL.java:101) - at it.loway.app.queuemetrics.FA.makeSqlUnionLt(FA.java:1087) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:178) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:255) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:543) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:365) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:210) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:261) - at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) - at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283) - at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767) - at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697) - at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:686) - at java.lang.Thread.run(Thread.java:619) - -- End Inner Exception -- - "