The year is not available in some reports

[tonils]

Hi

One of our clients use this interface to feed certain data (XML_RPC_Value("DetailsDO.CallsOK"), XML_RPC_Value("DetailsDO.CallsKO"), XML_RPC_Value("DetailsDO.AgentSessions")) into a data warehouse. A prolem occurrs when we run a report that spans the end of the year. As the year does not appear to be provided, we have to infer the year and sometimes get this wrong which messes up the data in the data warehouse.

Would it be possible to provide a full date in a future release?

Tony

[QueueMetrics]

We left it out to save screen space, as this is usually not needed.

Here is what you can do: edit the queuemetrics_en_US.properties configuration file that you find under WEB-INF/LIntl/ and change the:

Code: [Select]

dateformat_completeshort=MM/dd - HH:mm:ss
To add the year, as of

Code: [Select]

dateformat_completeshort=yyyy/MM/dd - HH:mm:ss

This should show the year as well.

Restart everything (QueueMetrics and the browser) to have it picked up.

[tonils]

Fantastic!

Thanks for the help

Tony

[QueueMetrics]