QueueMetrics version 1.6.2 has been released today. This release offers a number of bug fixes, misc improvements and new developments.
New features:
#1162 - New graph: Inclusive Answered SLA [UN18]
#1163 - New multi-period logic for SLA timing
#1172 - QM now shows the supervisor's name and not logins
#1181 - Improved distribution graphs. Now with data legends.
Errors fixed:
#1180 - Taken-.lost call graphs were not visible in 1.6.x1
#1177 - The INFO IVR field was not reported correctly in multi-stint mode
#1152 - Graphs would not be correct for non-latin languages
#1144 - Error when creating some SQL queries
#1145 - Error for expired session on call detail popup
#1146 - Error when selecting locale
#1160 - Report list would crash if no report was available
#1170 - Rare error exporting to XML
#1175 - Turned off logging for "Unknown Verb"
#1182 - An extension is required for hotdesking agents
FAQs:
#1139 - New FAQ on using "Sliding Window" mode and on why having logged-on agents is a good idea
#1173 - Wrong links on the FAQs
You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.
If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.
As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
