DND

[Zerabox]

I have a Queuemetrics customer that would like to know if the DND key can be tracked by Queuemetrics? If not can their be just one pause button on the telephone for all queues that an agent belongs to? Thanks for you help in advance, we are using PIAF and the Aastra scripts on 57i telephones for the pause key.

Richie

[Zerabox]

Sorry guys just found it in another post to not use the DND key my situation is a little different then the first request. If DND can not be used is their a way to have one pause key for all queues?

[Zerabox]

OK think I have it figured out with the help of the posts I have read. An agent can use the agent logon portal to do what I am looking for, they are testing this now to see if the pause in the portal will pause all queues assigned to an agent... amazing what you find when you look first 

[QueueMetrics]