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Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: January 31, 2008, 03:22:12 »

Hi guys,
Sorry to drag up such and old post, but I am also having this issue.

I am running TrixBox with * ver 1.2.23.

If the person called hangs up, the queue_log gets written to fine, If my agents initiate the hangup queue_log does not get updated with the hangup info so it appears that the call goes on forever...


here is a snippet of my agi-log.txt file from when an agent hangs up, like others who have posted it does not appear to be a complete log. *Dialed number edited*

*QueueDial ---- 4253****- ZAP/g0/4253****----Wed Jan 30 16:00:51 2008
*Dial Num: '4253677415' Chan: 'ZAP/g0/4253677415' on Queue: 'q-101' Agent: 'Agent/208'
*SetVar: 'QDIALER_NUMBER' = '4253****' - 200 result=1

*SetVar: 'QDIALER_CHANNEL' = 'ZAP/g0/4253****' - 200 result=1

*SetVar: 'QDIALER_QUEUE' = 'q-101' - 200 result=1

*SetVar: 'QueueName' = 'q-101' - 200 result=1

*SetVar: 'QDIALER_AGENT' = 'Agent/208' - 200 result=1

It seems that the previous poster was able to get around this issue by "tracking the h extension".

I do not understand this statement, could somebody point me in the right direction with what tracking an extension refers too?