Problems loggin agents on the web page

[DowNetworks]

Hello everybody, i'm having a big problem login agents from the web page of queuemetrics to the asterisk

here is the error when i click on "run" in the pop up window : "You do not have the rights to perform the requested action."

ANY IDEA???

thanks for you help

it works with login internal but not with the agents page

[QueueMetrics]

Very likely there is an error when QM is trying to talk to Asterisk - the "rights" it's speaking about are admin connection rights from QM to Asterisk.

Try this:
1. while having the * CLI open, try and send the command nad see if you see any activity in *

2. check the username/password/IP in the tcp:..... lines in QM's config.properties

[DowNetworks]

i don't see no activity in * when i click "run"

my manager.conf have this:

[admin]
secret=amp111
deny=0.0.0.0/0.0.0.0.0
permit=127.0.0.1/255.255.255.0
......

since QM and * are in the same computer i use the local host

in the configutarion.properties file i have:

callfile.dir=tcp:admin:amp111@127.0.0.1

then i have he trix section ( i use this one but i don't know if i have to use it because is a regular asterisk no trix ) the same instrucction as callfile.dir.

I'm using a context call from-internal for the extensions and phones so i leave the context from-internal all over the place.

on QM Live section i show the trix on KO instead of OK.

btw, i try using the 298 example in your manual and works perfect so i know has to be something with permissions.

please help.!!!!

thanks

[DowNetworks]

problem is solve

enable = yes ( i know but what can i say )

[QueueMetrics]

That's good :-) Anyway your inqiry made us discobver an equally foolish bug in our extensions_queuemetrics.conf file :-)

[QueueMetrics]

FYI: this problem made it to the FAQ:

http://queuemetrics.com/faq.jsp#faq-041-no_rights