Our call-center software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
QueueMetrics simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
You can start your QueueMetrics full featured 30 days trial today, our engineers will support you during the entire testing process setting the solution according to your needs.
Check
https://www.queuemetrics.com/?lid=U157 and request your free demo.
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. Contact our sales support for more details.
