QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with call control, live alarms, whisper, spy and barge mode.
In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.
Read more:
https://www.queuemetrics.com/blog/2021/09/08/scheduled-report-setup-tutorial/?lid=U284
