Agent Name on Realtime Wallboard

[welshylad]

Please could someone point me in the right direction. I am trying to get the agent name to appear in the listing "Agents currently logged in:" on the realtime display. At present the display shows "local/1234@from-internal"

Many thanks in advance.
M

[marcos]

Hi,

you need to enable the agent's rewrite option. To do that you have to:

1. Modify the key default.rewriteLocalChannels setting to:

default.rewriteLocalChannels=false

You can find the key in the configuration.properties file in the queuemetrics installation directory

2. Restart the queuemetrics service running, from a root shell, /etc/init.d/queuemetrics restart
3. Close and reopen the browser. Log on again.

Regards,
Marco Signorini.

[welshylad]

Thank you, I set the default.rewriteLocalChannels value to true and it worked perfectly.

[marcos]

Great!

Regards,
Marco Signorini.