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Author Topic: Pausing Agents  (Read 2310 times)

carlosmp

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Pausing Agents
« on: April 05, 2010, 20:34:34 »
We have agents that handle inbound/outbound/email.  I was wondering if we could pause an agent on one queue (inbound) but leave them active on the outbound queue, so they can place outbound calls.  This would make it easier than having to log an agent off the inbound queue(s) and then back on. 

Thanks in advance,

Carlos.
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QueueMetrics

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Re: Pausing Agents
« Reply #1 on: April 06, 2010, 14:51:03 »
No QM does not support pausing per queue. But you can logoff off one queue and logon to another one.....
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carlosmp

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Re: Pausing Agents
« Reply #2 on: April 06, 2010, 15:00:09 »
Understood. 

Thanks.
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