Paused agents disapper from realtime agent's page.

[jeanvetorello]

hello everybody,

i Want to know if, one agent can be paused for more than 8 hours, keeping fixed on the realtime agent`s page  for ever. Is it possible? Unfortunately i have a customer request, to keep an agent paused in the realtime agent`s page, for more than one day. I already using the sliding window, to do not flush realtime page, it is working well, but paused agents, are disappearing
 
Best Regards,

Jean

[mirkox]

Hello Jean,

are all of your agents using always the same extensions?

Mirko

[jeanvetorello]

hello ,

almost all agents, using the same extensions.


Jean

[mirkox]

Hi Jean,

to disable the hotdesking you need to set default.hotdesking=0 in the QueueMetrics configuration.
After that you can set a fixed extension for each agent in the agent configuration ("Edit agents" page, pencil icon) in the "Current terminal" field