Author Topic: Problems loggin agents on the web page  (Read 4794 times)

DowNetworks

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Problems loggin agents on the web page
« on: December 17, 2007, 21:24:26 »
Hello everybody, i'm having a big problem login agents from the web page of queuemetrics to the asterisk

here is the error when i click on "run" in the pop up window : "You do not have the rights to perform the requested action."

ANY IDEA????????????????????????????????????

thanks for you help

it works with login internal but not with the agents page
« Last Edit: December 17, 2007, 22:31:03 by DowNetworks »

QueueMetrics

  • Loway
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Re: Problems loggin agents on the web page
« Reply #1 on: December 18, 2007, 10:21:05 »
Very likely there is an error when QM is trying to talk to Asterisk - the "rights" it's speaking about are admin connection rights from QM to Asterisk.

Try this:
1. while having the * CLI open, try and send the command nad see if you see any activity in *

2. check the username/password/IP in the tcp:..... lines in QM's config.properties


DowNetworks

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Re: Problems loggin agents on the web page
« Reply #2 on: December 18, 2007, 14:50:17 »
i don't see no activity in * when i click "run"

my manager.conf have this:

[admin]
secret=amp111
deny=0.0.0.0/0.0.0.0.0
permit=127.0.0.1/255.255.255.0
......

since QM and * are in the same computer i use the local host

in the configutarion.properties file i have:

callfile.dir=tcp:admin:amp111@127.0.0.1

then i have he trix section ( i use this one but i don't know if i have to use it because is a regular asterisk no trix ) the same instrucction as callfile.dir.

I'm using a context call from-internal for the extensions and phones so i leave the context from-internal all over the place.

on QM Live section i show the trix on KO instead of OK.

btw, i try using the 298 example in your manual and works perfect so i know has to be something with permissions.

please help.!!!!

thanks

DowNetworks

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Re: Problems loggin agents on the web page
« Reply #3 on: December 18, 2007, 17:55:56 »
problem is solve

enable = yes ( i know but what can i say )

QueueMetrics

  • Loway
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Re: Problems loggin agents on the web page
« Reply #4 on: December 19, 2007, 10:18:42 »
That's good :-) Anyway your inqiry made us discobver an equally foolish bug in our extensions_queuemetrics.conf file :-)

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Re: Problems loggin agents on the web page
« Reply #5 on: March 26, 2008, 16:56:17 »
FYI: this problem made it to the FAQ:

http://queuemetrics.com/faq.jsp#faq-041-no_rights

 ::)