Release 14.03 is a bug-fix and performance-improvement release built on top of QueueMetrics 13.12. What you will surely notice is that
QueueMetrics is now way faster when running actions on the server. This happens for example, when you log on agents to a set of queues. We also included many fixes that correct technical annoyances and make your experience smoother.
Under the hood, we made many changes to prepare the system for the next generation agent page that will debut in the next release.
The new page acts as an agents' workbench, including:
- a browser-embedded soft-phone
- all their CRM and intranet applications
- their presence and call information
- their inbound messages
...all within a simple and effective interface.
If you want to know more and test-drive the current version, we have an early-access program - please contact us. Comments are welcome!
Improvements#2197 - Interaction with Asterisk through the AMI now 10x faster
#2173 - The multi-stint pop-up is now included in the general call detail pop-up
#2249 - Calls connected to agents after agent was removed do not start a new session
#2144 - Added Drill-down methods for the Performance Tracker page
#2172 - Immediate pick-up on configuration changes (no more latency in showing queues)
#2234 - Compatible with the latest Oreka TR installation
#2287 - Additional caching of frequent SQL queries
See
http://manuals.loway.ch/QM_WhatsNew-chunked/ch08.html for a detailed description.
Bugs fixed#2157 - Access to the Realtime page via XML-RPC might fail
#2219 - AGAW runner issue - wrong reference
#2277 - Agent page pop-ups abort if extension is missing
#2279 - Exception when parsing under non-existent session
#2125 - Added cache breaker to pop-ups
#2173 - Accessing multi-stint calls from block OD03
#2140 - Wrong counts in "Answered calls by custom groups" when reloading the page
#2191 - Excessive log at the "Severe" level
#2196 - Incorrect content-type in response for AJAX services
#2209 - Saner insert defaults for the queue_log table
#2226 - Possible XSS vulnerability fixed on the Error page
#2250 - The Agent's page would time out to '/queuemetrics/qm/undefined'
#2289 - Calls being originated would appear in the wrong order on the Agents page until connected
