Realtime - Magic Wand

[nethexa]

Currently in realtime on the magic wand dropdown menu (popup) when I try to select this disappears quickly without letting you click one of the options.

It's possible configurate a parameter for this?

Thanks.

[QueueMetrics]

Not at the moment - try making the refresh slower and se eif this changes the time that the popup stays visible.
Which browser are you using?

[nethexa]

Hi,

I use Firefox and Google Chrome in Linux  & Windows but it's equal.

I do not understand this:
...try making the refresh slower...

You mean to:
F5 in the page?
Move the mouse over magic wand icon?

Sorry for my english, It's not me native language.

Thanks for your colaboration.

[QueueMetrics]

Try setting the refresh rate to 20 seconds. DO things improve?

[nethexa]

Hi, Thanks for you help.

I do verify the refresh of realtime page and when I do reload manually, the pop-up no work fine, but, if the refresh is automatic (no button reload press) the pop-up work fine.

[QueueMetrics]

Let me rephrase: the popup doesn't work anymore after you click reload manually?

[RonCB]

HI.

I have to admit, that magic wand popup is a dissaster.
Our page refresh is set at 5 sec because of the callcenter-, queue sizes and with the amount of incomming calls you have to refresh quickly.
Whenever you hover over the wand, you hav to be verrrrry quick and if you're lucky you hit the right icon.

Please try to find an alternativ way for this popup 

Ron

[QueueMetrics]

We are going to rebuild the Agent and RT pages with a different technology that will make it easier to run. For the moment we'll add a patch in the next release - we track this as issue #1891

[QueueMetrics]

FYI - our beta version has this issue fixed. Please contact our tech support if you'd like to have an early look.

[RonCB]

Sounds very interesting !!

[QueueMetrics]

You are welcome to test it if you want yo.

[RonCB]

Sure, tell me how

[QueueMetrics]

Contact our support portal and ask for a beta - tell us if you want it in RPM or TGZ.