Author Topic: queuemetrics and vicidial: why to add the queues manual?  (Read 2815 times)

bilalghayad

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Hi;

Why I have to configure the queues manually in the vicidial? Actually it is a bothering method, it should be detected automatically. Any method to overcome this?

One more thing, with vicidial, we can use queuesmetrics to generate quality assessment?

Regards
Bilal

QueueMetrics

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Re: queuemetrics and vicidial: why to add the queues manual?
« Reply #1 on: April 04, 2012, 15:35:39 »
Qm covers the reporting part, so it will do QA on all calls it tracks.