Messages

61

Running WombatDialer / Re: WombatDialer HTTP API control

« on: September 15, 2016, 10:00:25 »

Hi,

usually wombat is bound to port 8080; what's the base url of your Wombat?

62

QueueMetrics installation / Re: CAllback Agent With Queuemetrics

« on: August 31, 2016, 11:19:29 »

Ok then you should do it manually from the "edit agents" page, as explained in that FAQ I sent you

63

QueueMetrics installation / Re: CAllback Agent With Queuemetrics

« on: August 31, 2016, 11:01:58 »

Did you install and setup qloader?

https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md

64

Outbound and QueueMetrics / Re: Transfer outbound call on real-time page

« on: August 31, 2016, 10:55:02 »

Hi Stephenv,

at the moment this feature is not supported but we plan to add it in the future.

Kind Regards
Mirko

65

Running WombatDialer / Re: Proxy Authentication on outbound connection

« on: August 31, 2016, 10:49:14 »

Hi!

WombatDialer doesn't have the possibility to put advanced SIP settings; what we do normally, with FreePBX for example, is to define the trunk on the PBX with all the settings; then from Wombat we define a trunk as Local/NUMBER@from-internal/n   , that lets the PBX route the call correctly; not sure how you do this on mobydick though

Mirko

66

QueueMetrics installation / Re: CAllback Agent With Queuemetrics

« on: August 31, 2016, 10:22:20 »

Hi Kesha,

the easiest way to work with QM, is that on the PBX you define only extensions and queues, while the agents are defined in QueueMetrics (as explained here: https://www.queuemetrics.com/faq.jsp?uid=faq-097-agents_vs_users)

They will login in QueueMetrics agent's page and from there they will be able to join the queues, pause/unpause, etc.

67

AGAW / Re: AGAW

« on: August 22, 2016, 10:51:03 »

Hi Ira,

thanks for advise, the problem was that being our site under HTTPS (we switched recently), the browsers block any external contents that aren't under HTTPS; some videos in that page were embedded with a standard HTTP url, so I had to change the Url, now everything should be ok.

Thank you
Mirko

68

Running QueueMetrics / Re: Known Numbers

« on: August 18, 2016, 11:01:37 »

Hi Felipe 

that is not the purpose of the known numbers feature, give a look here: http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#UsingKnownNumbers

Mirko

69

Realtime Live / Re: Agent Page don't reload.

« on: July 12, 2016, 15:31:50 »

Hi Felipe,

usually the problem is that your QueueMetrics is still reading directly from the queue_log file (debug mode) instead of using the database, did you setup qloader?
Give a look here: https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md    (look at chapter 3.1 and 4)

Mirko

70

Outbound and QueueMetrics / Re: Inbound seen as outbound

« on: June 21, 2016, 12:58:58 »

Hi sahasanli,

can you send a screenshot showing the problem?

Thanks
Mirko

71

Running WombatDialer / Re: time-wait before wombat dial

« on: May 31, 2016, 17:54:32 »

well asterisk has an autopause feature if an agent don't answer to a ring, you could give it a look

72

Running QueueMetrics / Re: Bulk adding/importing agents to Queuemetrics

« on: May 30, 2016, 09:38:21 »

 Hi DOSIT,

no, that's not possible at the moment, unless you dont use the JSON API to do that: http://manuals.loway.ch/QM_JSON_manual-chunked/ch03.html

73

Running WombatDialer / Re: time-wait before wombat dial

« on: May 30, 2016, 09:36:43 »

Hi yojarmye,
no at the moment that's not possible since the Asterisk wrap up time feature not always works properly.

74

Running WombatDialer / Re: wombat stop working after update to 0.9.5-77

« on: May 20, 2016, 21:50:30 »

Hi emel_punk,
we are aware of the problem and we are trying to fix it. At the moment we suggest you to rollback to the previous version (RPMs here: http://yum.loway.ch/RPMS/noarch/) as soon as possible we'll remove this version from the repo.

We are really sorry for the inconvenience

Mirko

75

Running WombatDialer / Re: outbound call campaign when operator is not in use

« on: May 13, 2016, 15:46:01 »

Hi,

that should be the normal behaviour; are you sure, if you do a 'queue show' in the Asterisk CLI, the operators are marked as Busy when they are on call? Are they SIP channels, Local, or something else?

Mirko