Messages

1

Improving QueueMetrics / Reports based on country prefix

« on: August 12, 2009, 11:38:42 »

Is this possible to add county statistics based on caller ID country prefix? (or more customizable prefix parameters?)

Thanks

2

Improving QueueMetrics / Join multi-stint calls : "yes" by default

« on: August 12, 2009, 11:31:52 »

On our system sometimes waiting users go out of a queue to let us do some checks (if we make him re enter the queue or enter the voicemail system when agents are too busy).

So stats made without joining multi-stint calls are unaccurate because in this case it produces too much "abandons".

The problem is that option (set by default to "no") is not proposed in "Quick activity reports" so we are obliged to do custom reports...

This could be great to add an option to set this setting to "yes" by default so we can do quick activity reports.

Thanks!

3

Improving QueueMetrics / Default queue on welcome page

« on: October 29, 2008, 11:44:05 »

I have one installation of Queuemetrics for two different call centers in the same corporation.

When the supervisor of the second call center log in, the default queue selected in the welcome page is the one of the first call center.

So if you don't pay attention of the selected queue and you launch realtime monitoring, you will monitor the wrong call center.

Question 1 : Is it possible, for exemple, to add more user keys for more fine permissions tuning? So they can't see the other call center monitoring pannels?

Question 2 : I would like to know if I can have more than one supervisor per call queue.

4

QueueMetrics installation / Unable to do yum install, even with FAQ solution

« on: September 07, 2008, 11:44:04 »

One of my clients wants to try it for the next week so it's quite urgent:

When I try to do yum install Queuemetrics

I've got the well known error:

(...other metadata OK)
primary.xml.gz 100% |=========================| 3.7 kB 00:00
http://yum.loway.ch/RPMS/repodata/primary.xml.gz: [Errno -1] Metadata file does not match checksum
Trying other mirror.
Error: failure: repodata/primary.xml.gz from LowayResearch: [Errno 256] No more mirrors to try.

I've tried to download the files with wget cache off but still the same error...

Is there an other way fix the issue or to install manualy the RPMS?   (last solution before the long and risky manual install!)

For info I'm on CentOS 5.1, with asterisk 1.4-asteriskGUI.