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Author Topic: Requiring Call Outcome  (Read 2349 times)

smileyphase

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Requiring Call Outcome
« on: June 09, 2010, 16:14:30 »
Is there anything I can do with QueueMetrics, to require an agent to enter an outcome? Right now it's an optional value, and it needs to be required.
Thanks!
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QueueMetrics

  • Loway
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Re: Requiring Call Outcome
« Reply #1 on: June 14, 2010, 09:58:42 »
No - but you can monitor which calls do not have an outcome and take disciplinary action against agents who do not follow the procedures.
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