Hello,
In queue_log queuemetrics, and reports of calls from the queueuemetrics-web, I see 3 entries equal to all processes. Inbound call, outbound call, processes logon, logoff ...
I do not understand this situation, in my asterisk queuelog logs are well.
An example of an entry in my asterisk queuelog for an outgoing call:
1290094426 | 1290094419.2030 | 671 | Agent/1359 | CALLOUTBOUND | | 6xxxxxxxx |
1290094435 | 1290094419.2030 | 671 | Agent/1359 | CONNECT | 9 | |
1290094469 | 1290094419.2030 | 671 | Agent/1359 | COMPLETECALLER | 9 | 34 |
In queuemetrics reports and queue_log table, show 3 records exacts.
Activating the multi-stint = yes, fix the problem for call reporting. I really do not understand very well, which means "multi-stint, but is solved ....
However, the report "Agent Details of sessions and pauses" is not solved by multi-stint = yes and for each share of logon / logoff we do, there are 3 entries when queuelog only appears in the record.
An example:
"1290095977 | none | none | Agent/1359 | AGENTCALLBACKLOGOFF | 6012 @ from-internal | 6729 | CommandLogoff"
In the report "Agent Details of sessions and pauses" sale:
Lxx Fxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
May be due to this issue?
Thanks!
