New FAQ entries available

[QueueMetrics]

Hello there,
we have added a number of new FAQ entries - you'll find them all at http://queuemetrics.com/faq.jsp


* Detecting realtime timing issues

How to check if your asterisk server has a clock that is aligned with the QM clock
when you do not see realtime reports.

* Error: Out of memory error - Tuning Java Memory

Added a real-life example of a production server for a 100+ seat call-center
where QM is used for monitoring (but no agent's pages).

* Mixed-up pages after an upgrade

If QM does not work after an upgrade, this explains how to clean the caches.

* Removing Tomcat logging

Turning off Tomcat logging.

* Updating QueueMetrics and keeping the key and configuration

How to avoid losing the current configuration.

* Why do I get wrong agent names displayed?

Avoid using agent names in Asterisk!

* Repairing a MySQL database

How to check/repair a MySQL database, e.g. after a system crash.

* Using UTF-8 encoding

How to use full UTF-8 encoding.

* Updating the Java SDK

How to update the Java SDK