1
Running QueueMetrics / Re: Call Recordings Not Listed
« on: August 29, 2017, 18:16:17 »
Upon further investigation. Outbound recording is functioning properly. Only the inbound queues are not properly linking to the recorded files.
QueueMetrics professional call center suite for the Asterisk PBX
News:
Welcome to the new forum!
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
Pages: [1]
2
Running QueueMetrics / Call Recordings Not Listed
« on: August 29, 2017, 17:43:15 »
We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
3
Outbound and QueueMetrics / Re: Collect ALL outgoing calls by Agent
« on: June 16, 2010, 15:04:20 »
I don't see extension matching in FreePBX on the outbount route screen. Do I need to do this in the config files, and if so how?
4
Outbound and QueueMetrics / Collect ALL outgoing calls by Agent
« on: June 15, 2010, 15:59:18 »
I'll start by stating that I'm not very familiar with how to configure asterisk using the configuration files... PBX in a Flash and FreePBX have spoiled me.
We have a group of agents that I would like to always track under the same campaign code, is it possible to allow a group of extensions to not be foreced to dial the extension code and campaign code so that any call they make NXX-NXX-XXXX is automatically part of an "outbound queue"? None of them have to dial a prefix before dialing a number currently, and if possible I would prefer not re-training them to dial a prefix on outbound calls.
We have a group of agents that I would like to always track under the same campaign code, is it possible to allow a group of extensions to not be foreced to dial the extension code and campaign code so that any call they make NXX-NXX-XXXX is automatically part of an "outbound queue"? None of them have to dial a prefix before dialing a number currently, and if possible I would prefer not re-training them to dial a prefix on outbound calls.
Pages: [1]