Recent Posts

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QueueMetrics news / New Webinar Series Remote Working with QueueMetrics available now!

« Last post by Mausabot on April 07, 2020, 11:52:51 »

How can you monitor your agents when everybody is working from home?

Measure, analyze and improve everything in your Asterisk or FreePBX call center with no need to be in the company office.

QueueMetrics with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment directly from home?
How can you supervise and control your agents daily workflow remotely?
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Discover how you can enhance your productivity and manage your remote working callcenter with QueueMetrics.

Book your free webinar today. Go to https://www.queuemetrics.com/?lid=U169 and click webinar.

Improving QueueMetrics / Incorrect sorting (non numeric) on UN17 - Call Overview

« Last post by cwstevens on March 26, 2020, 23:15:16 »

I have used the UN17 - Call Overview panel in a custom report. The table is automatically sorted on the "Calls Offered" column. This column is not sorted correctly for the numeric values. Seen with QueueMetrics version 19.10.9 (latest version when posting this). Here is an example:

There are likely other report panels with this problem but I noticed it specifically on 'UN17 - Call Overview'.

QueueMetrics news / How can you monitor your agents when everybody is working from home?

« Last post by Mausabot on March 23, 2020, 16:51:22 »

Due to the recent COVID19 world crisis, many companies are adopting remote working solutions. If you run a telephone service, from a small internal help-desk to a full-fledged contact center, it is hard to track and understand agents' activities while they are working from home. An extended VPN is definitely not enough.

QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.

Discover how you can enhance your productivity and manage your smart-working call-center with QueueMetrics:

https://www.queuemetrics.com/blog/2020/03/18/QueueMetricsLive-smart-working-callcenter/?lid=U166

QueueMetrics news / QueueMetrics-Live integration tutorial with GrandStream UCM

« Last post by Mausabot on March 03, 2020, 15:16:25 »

Grandstream's UCM series of IP PBX is now fully compatible with Loway's QueueMetrics callcenter software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read more: https://www.queuemetrics.com/blog/2020/02/21/QueueMetricsLive-integration-Grandstream-UCM/?lid=U164

QueueMetrics news / Loway announces the release of WombatDialer predictive dialer version 20.02

« Last post by Mausabot on February 18, 2020, 10:12:19 »

Loway today announced the release of WombatDialer predictive dialer for Asterisk PBX version 20.02.

Release 20.02 is designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems.

The Loway development team did a lot of work on improving the handling of the dialer black lists and the tracking of attended and unattended transfers from call center queues.

WombatDialer 20.02 takes advantage of a brand new and improved GUI and improvements to the API system, with full visibility of JMX internals.

On top of this, about 40 bugs and minor issues were fixed.

WombatDialer 20.02 is immediately available, as a RPM package for CentOS 6+, a tar.gz archive or a pre-configured Docker image. Get it from https://www.wombatdialer.com/installation.jsp.

If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

For detailed information or a free trial please visit the WombatDialer official website and read the what's new at https://www.wombatdialer.com/blog/blog/2020/02/17/wombatdialer-release-2002/?lid=U161

WombatDialer software is available on premise for Asterisk, FreePBX, Issabel, and many other Asterisk distros. Contact our sales support for more details.

QueueMetrics news / QueueMetrics-Live on PBXact Quick Setup Guide

« Last post by Mausabot on February 13, 2020, 09:54:23 »

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track your contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention, installation and configuration.

If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), follow our new guide for a quick setup:

https://www.queuemetrics.com/blog/2020/02/12/QueueMetricsLive-installation-PBXact/?lid=U160

Running QueueMetrics / Re: No data on Realtime page

« Last post by rwunsch on January 30, 2020, 00:19:46 »

We had this same issue with no agents, queues or calls showing up on the wallboard or the realtime monitoring. I have been changing settings in the configuration.properties over the past day trying to see if something would work. nothing worked until I found this thread today. it fixed the issue.

Now I need to schedule an upgrade.

QueueMetrics news / QueueMetrics for Asterisk Migration Process - Tutorial

« Last post by Mausabot on January 29, 2020, 15:11:09 »

What is the correct procedure to migrate QueueMetrics to a new server?

QueueMetrics for Asterisk call-center lets you track agent time, measure targets, ACD, IVR, MoH, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

Sometimes, migrating QueueMetrics to a new server is the easiest way to upgrade the software to the latest version.

There are different approaches on how to migrate it, this tutorial will focus on the most basic and reliable procedure.

Read more: https://www.queuemetrics.com/blog/2020/01/28/QueueMetrics-Asterisk-migration/?lid=U158

QueueMetrics news / QueueMetrics for Asterisk call center software free trial

« Last post by Mausabot on January 22, 2020, 15:13:00 »

Our call-center software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

QueueMetrics simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

More metrics and reports coming out for free every year!

You can start your QueueMetrics full featured 30 days trial today, our engineers will support you during the entire testing process setting the solution according to your needs.

Check https://www.queuemetrics.com/?lid=U157 and request your free demo.

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. Contact our sales support for more details.

QueueMetrics news / Asterisk Call Center Monitoring with QueueMetrics New Webinar Series 2020.

« Last post by Mausabot on January 16, 2020, 14:09:55 »

Measure, analyze and improve everything in your Asterisk or FreePBX call center daily workflow. Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more in deep details
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Book your free webinar. Go to https://www.queuemetrics.com/?lid=U156 and click the webinar button.