Messages

181

Running QueueMetrics / Re: queus.conf shared_last call

« on: October 01, 2014, 10:56:59 »

Hi gopal2k,

this is a known issue with some Asterisk version, I think that an update will solve the problem

Mirko

182

Running QueueMetrics / Re: Automated Report

« on: October 01, 2014, 10:54:36 »

Hi gopal2k,

you can trigger the report generation by calling a URL ( http://manuals.loway.ch/QM_UserManual-chunked/ar01s18.html#GENERATEPDFXLS_MAIL ), so the trick would be to create a cronjob in your machine that wget the url when needed.

Kind Regards
Mirko

183

Running QueueMetrics / Re: Queuemetrics not detecting agent login to queue

« on: October 01, 2014, 10:51:56 »

Hi Cursor,

the problem, probably is that the page doesn't auto-refresh if you are reading from flat-file, this is by design since reading from the file is really expensive and should only be used in particular cases. So I suggest you to install qloaderd and try again.

(Sorry for the late reply but I had some problems with forum notifications 

Kind Regards
Mirko

184

Running QueueMetrics / Re: default.crmapp only getting populated for inbound calls

« on: October 01, 2014, 10:48:37 »

Hi Barry, that's weird, which version is that?

default.crmapp is the default URL, but you can also set a queue-specific URL in the queue's detail; could you check if maybe there are some character in that field in your outbound queue's details?

Kind Regards
Mirko

185

Improving QueueMetrics / Re: Survey with QueueMetrics IVR

« on: September 19, 2014, 15:38:14 »

Hi eduararley,
that's possible: you can create a simple QA forum on QueueMetrics then use our API in order to make your dialplan/ivr compile a QA form.

Kind Regards
Mirko

186

Running QueueMetrics / Re: Disabling the homepage news bloc

« on: September 18, 2014, 17:19:01 »

Hi silmaril,
just set default.displayHomePageNews=false

Kind Regards
Mirko

187

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 16, 2014, 16:14:32 »

Actually that could be a bug, I'll have someone from developer team verify this asap.  (it is marked as Bug #2487).

Mirko

188

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 16, 2014, 15:53:07 »

Hi barryf,

are the agents members of that queue?

189

General Asterisk configuration / Re: Issue with Intra-company transfer (No link to call recording in Queuemetrics)

« on: September 15, 2014, 11:24:35 »

Hello,

when a call enters in the PBX Asterisk will give it a call_id; usually it also save recording with that ID in the filename (with several other information); so QueueMetrics will look for filenames with the same call_id. It is possible the when the call is transferred again from IVR to the queue the call obtains a new call_id.

Would be possible to get the records generated in queue_log for an entire call cycle?

Thanks
Mirko

190

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 09, 2014, 10:23:06 »

You're welcome!
Mirko

191

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 09, 2014, 10:07:23 »

Hello Barry, I was wrong, forget about that, sorry! That's not anymore valid.
Now you can't log agents in subqueues; every agent will result logged in the parent queue.
Just calls will be shown under the subqueue.

Mirko

192

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 08, 2014, 11:44:33 »

Something like the following should work (after the HOTDESK line):

1409907294|REALTIME|301.subqueuesname|SIP/7007|ADDMEMBER|

193

Scripting QueueMetrics / Re: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 08, 2014, 09:43:05 »

Hi Barry,

for QueueMetrics a subqueue is just a normal queue independent from any other queue. So, you'd need to define the subqueue as well (in Edit Queues).

Mirko

194

QueueMetrics installation / Re: Help with Upgrade

« on: September 08, 2014, 09:31:53 »

Replied in the support

195

Running QueueMetrics / Re: Need to synchronize QM agents/users with third-side database

« on: September 05, 2014, 10:21:24 »

Hello qmax,

you're right, I thinked that you wanted to synchronize QueueMetrics with your other applications (this is what people ask us usually  , instead you want to do the opposite (synchronize other applications based on QueueMetrics objects creation).

Well, actually QueueMetrics doens't have any hook for these events;scan the database periodically, or using the API is the only solution at the moment.