Recorded calls no longer available

[Marquis]

If I try to listen to record calls in any 1.4.x version of QueueMetrics, I get the message:  "Illegal file access: missing grant or missing file name"

In a parallel 1.3.5 instance, this works fine.  These files are remote via NFS, but the permissions are fine (I even changed them to 666 just in case, but no change).

Help?

[QueueMetrics]

We are checking this issue. Filed as bug #201.
We would be happy if you could try and put those files in a local directory and see if it will work or not.

[Marquis]

We are checking this issue. Filed as bug #201.
We would be happy if you could try and put those files in a local directory and see if it will work or not.

It still does not work with local files.

[mmb]

We are having the same issue with QM 1.4.1.

Are there any resolution or workarounds for this issue?

Thanks.

[QueueMetrics]

We are working on this issue at the moment, we are trying to understand why this happens on some users and it doesn't on others.

[QueueMetrics]

I confirm - there was a problem, and it has been fixed.
We relased version 1.4.2 this morning in order to fix this issue.
Sorry for the inconvenience.

[Marquis]

FWIW, I can confirm that 1.4.2 works just fine with respect to recorded calls.  Thanks for the quick fix.

[QueueMetrics]