Topics

1

Outbound and QueueMetrics / Agent Filter report only shows answered calls rather than all calls

« on: January 11, 2010, 15:00:39 »

HI

I am having problems with obtaining data about "all calls".  The report does show the calls that have been answered but does not show any information about all calls such as ones that did not complete.

Any ideas?



here is the screenshot

2

Outbound and QueueMetrics / Outbound from Handset - Agent Report not showing any details

« on: December 03, 2009, 17:48:50 »

Hi All,

We are using Queuemetrics for outbounding from fixed handsets and all appears to be working well when reporting on a specific queue.  The problem that we have is when we are trying to report on a specific agent it is showing zero values although on the queue report you can see that the agent has made calls.

We are using 1.5.5 and we are using the dialplan method instead of the AGI. 

Any ideas would be appreciated.