Messages

2926

MySQL storage and Qloaderd/Uniloader / Re: Upload old stats from queueloq

« on: June 18, 2007, 20:56:24 »

You should remove data only from the table queue_log, and only after making a backup and having stopped qloaderd!

As Qm and asterisk are completely decoupled by design, there should be no problems at all or data lost: asterisk will simply go on writing to the queue_log file.

2927

QueueMetrics news / Summer Break 2007

« on: June 18, 2007, 08:31:10 »

Loway's offices will be closed during the Summer Break, that will be from July 2nd to July 20, 2007. We will do no custom developement during this period and all calls will go to voicemail.

We will be only running a support line by email for getting temporary licences, general commercial questions and technical support for installation and running systems. See this page for email details: http://queuemetrics.com/contact.jsp

We will be offering support through this forum as well.

2928

Running QueueMetrics / Re: Problem with queue reporting for one day in particular

« on: June 15, 2007, 21:51:28 »

Usually, the very high values of session duration (>1000000) mean that there was a logoff done on a non-logged-on agent; asterisk will write the line to the log even though it's meaningless. QM simply skips it.

2929

QueueMetrics installation / Re: Database Connection

« on: June 15, 2007, 09:03:29 »

You should have run something like:

Code: [Select]

cd /usr/local/queuemetrics/webapps/queuemetrics-1.3.5/WEB-INF/README
./installDb.sh

this creates the necessary DB user and the basic database entries.

2930

QueueMetrics installation / Re: Database Connection

« on: June 13, 2007, 17:44:05 »

First question: did you run the database installation script after you installed QueueMetrics? it should create everything as needed.
If it's on TrixBox, did you install manually or using yum?
thanks

2931

QueueMetrics installation / Re: 2 callcenters 1 server

« on: June 03, 2007, 20:46:27 »

This is pretty easy to do: with Queuemetrics's security system, it is pretty easy to partition a single Asterisk+QM instance into a number of "virtual callcenters", where each user can see stats only for a defined set of queues.

 

2932

Realtime Live / Re: Read this first: running Realtime Live

« on: June 01, 2007, 21:07:13 »

Well, you can change the update period to suit your needs - as this is very lightweight, you could run it every 5 seconds, if that's needed. This would give you a 2.5 second expected delay on what is going on, and that's pretty realtime.

2933

General Asterisk configuration / Re: Queue Metrics and Trixbox 2

« on: June 01, 2007, 19:02:30 »

We have not completed iyt yet - but we have released one of its pieces: see http://queuemetrics.com/download/TrixBox_Outgoing_v10.pdf about outgoing calls.

2934

Translations / Looking for translators

« on: May 30, 2007, 10:02:29 »

We are looking for people willing to help internationalize QueueMetrics in even more languages. At the moment, QM supports:
- English
- Italian
- French
- German
- Spanish
- Russian

If you'd like to add a new language, it only takes about one hour.... please see http://queuemetrics.com/download/Translating_QueueMetrics_v13.pdf for information on how to get started.

2935

QueueMetrics installation / Re: Logging problems

« on: May 30, 2007, 09:46:06 »

QueueMetrics must e installed in Tomcat so that you have the following files each at the correct position:

Code: [Select]

yourtomcat/webapps/queuemetrics

this is the main directory for your web-app

Code: [Select]

yourtomcat/webapps/queuemetrics/WEB-INF/web.xml
This is the main webapp configuration file - if it's missing or invalid, Tomcat will not understand that QM is a webapp and so QM will not work.

To check if the web.xml file is correct, you may use the command xmlwf that comes with Linux. You run it like:

Code: [Select]

xmlwf < web.xml
If an input file is  not  well-formed,  xmlwf  outputs  a  single  line describing the problem to STDOUT.  If a file is well formed, xmlwf outputs nothing.  Note that the result code is not set.

xmlwf is a part of the expat package/RPM.

2936

MySQL storage and Qloaderd/Uniloader / Re: Displaying Caller's name with CallerID using MySQL Storage

« on: May 30, 2007, 09:37:08 »

Man , you rock! +1 karma from me 

2937

Running QueueMetrics / Re: Problem with duration of call

« on: May 30, 2007, 09:36:14 »

99% the clocks of the Asterisk server, or the QM server, or the MySQl serbver are off thiose 11 minutes from each other. My suggestion is to run some knid of script to sync the clock, like:

Code: [Select]

ntpdate time.ien.it
on all servers, maybe daily using a cron job - this will make sure the clock is aligned and you should see no more of such problems.
 

2938

MySQL storage and Qloaderd/Uniloader / Re: Upload old stats from queueloq

« on: May 22, 2007, 12:22:45 »

Hello,
qloaderd is built so that it will not upload if newer data exists. If you still have the log files, you could do the following:
1. delete all data in your database that is newer than your crash
2. reload manually all log files, starting from the oldest to the newest. If a log file is partially loaded, qloaderd should be smart enough not to load the existing older part.

Do make a backup before doing this

2939

QueueMetrics news / New tutorial: tracing outbound calls on TrixBox

« on: May 22, 2007, 12:18:14 »

Today we release a new tutorial that is a step-by-step guide on how to implement the tracing through QueueMetrics of outgoing calls on a TrixBox system. We hope this will help setting up very often useful but often misunderstood feature and will help you make your call center even more productive.

You can download the latest version immediately from http://queuemetrics.com/download.jsp under the "TrixBox / FreePBX documentation" section.

2940

QueueMetrics news / Re: Our fax is dead

« on: May 22, 2007, 08:39:50 »

The problem was fixed this morning.