Messages

361

General Asterisk configuration / Tracking MOH in Asterisk

« on: November 27, 2012, 09:21:16 »

Hello all,
Steve Murphy has been working on finding a standard way to track music-on-hold events on the queue_log - so that QueueMetrics can measure the time a caller was put on hold, and on the real-time page you can see when a caller is on MOH.

This feature is already present in QueueMetrics, but turning it on in Asterisk required some tweaking - full docs available here: http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s03.html#B1525

So I think it is worthwhile to notice that Steve's patch has been put up for public review and inclusion in the standard Asterisk sources - it is available on https://issues.asterisk.org/jira/browse/ASTERISK-20742

I hear that Steve has also a patch for Asterisk 1.8 so maybe it will be possible to make it available here for testing.

I believe this feature can be beneficial to many QueueMetrics users and would like to publicly thank Steve on behalf of the community.

362

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 27, 2012, 09:14:02 »

In this case you'll have to revert to the previous version.

363

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 21, 2012, 14:58:56 »

This error still means QM is not running under Java 6.
as per the support options, you should have it in the email you received when you purchased your license - anyway worst case send an email to "support   a t   loway   d o t   ch"

364

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 21, 2012, 08:59:52 »

The preferred way to get support on alive system is through our support portal - did you already opena  ticket?
BTW what is the error you're getting?

365

QueueMetrics installation / Re: DB errors after upgrade of Queuemetrics 12.2.4 to 12.10.1

« on: November 20, 2012, 09:46:50 »

Try this (if you have nmo data in QA, otherwise you'll have to fix data one by one):

Code: [Select]

--
-- Table structure for table `qa_forms_items_attr`
--

DROP TABLE IF EXISTS `qa_forms_items_attr`;
CREATE TABLE `qa_forms_items_attr` (
  `attribute_id` int(11) NOT NULL auto_increment,
  `form_id` int(11) NOT NULL,
  `item_code` varchar(5) NOT NULL,
  `attr_type` set('rule','weight','shortcut','extrascore','nonscoring') NOT NULL,
  `attr_value` varchar(256) NOT NULL,
  `sys_dt_creazione` datetime NOT NULL,
  `sys_user_creazione` int(11) NOT NULL,
  `sys_dt_modifica` datetime NOT NULL,
  `sys_user_modifica` int(11) NOT NULL,
  `sys_optilock` int(11) NOT NULL,
  PRIMARY KEY  (`attribute_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=latin1 AUTO_INCREMENT=47 ;



366

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 20, 2012, 09:40:21 »

Try and update Java to 1.6 - that's where the missing method is from.

367

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 19, 2012, 09:27:35 »

This looks like you have an old version of Java (likely 1.4) - You need at least Java 1.5 to run QM.

368

Installing WombatDialer / Manual installation

« on: November 15, 2012, 14:19:24 »

Hello all,
since release 0.6.0 we also have a manual installation option in addition to the RPM one. This gives you a bit more control on what is going on.
You can find it all here: http://www.wombatdialer.com/installation.jsp

369

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 14, 2012, 16:59:27 »

Do you have a file called slf4j-*.jar in your WEB-INF/lib directory?
Looks like it's not finding it.

370

QueueMetrics installation / Re: DB errors after upgrade of Queuemetrics 12.2.4 to 12.10.1

« on: November 09, 2012, 15:50:43 »

Would not know why it breaks - try running manually:

Code: [Select]

ALTER TABLE `qa_forms_items_attr` CHANGE `attr_type` `attr_type` SET( 'rule', 'weight', 'shortcut', 'extrascore' ) CHARACTER SET latin1 COLLATE latin1_swedish_ci NOT NULL

371

QueueMetrics installation / Re: QM with astmanproxy

« on: November 09, 2012, 15:46:40 »

Thanks - so if we add detection of "Asterisk Call manager proxy" we know we can ignore the version.
This makes it easy to fix!

372

QueueMetrics installation / Re: QM with astmanproxy

« on: November 07, 2012, 11:08:44 »

I understand you patched AstManProxy to go past this error - what did you change?

373

Scripting QueueMetrics / Re: XML-RPC - Needed: simple list of agents, or any way to pull data

« on: November 06, 2012, 12:12:53 »

So you'd basically want to pull the live calls and the active agents from the agent's page, correct?

You would basically be calling the QM.realtime() method.

http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s03.html#_the_method_qm_realtime

All examples on the manual do not look like code monstrosities - which language are you using?

374

Running WombatDialer / Re: .ObjectNotFoundException after trunk name change

« on: November 06, 2012, 12:09:28 »

We track this as bug #1665

It looks this is not happening anymore.

375

MySQL storage and Qloaderd/Uniloader / Re: Ast Primary & Failover instances w/ QM

« on: October 29, 2012, 14:39:42 »

No if they write on the same partition, as they are adding "heartbeats" and are bnot designed to work together.