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Author Topic: Basic ACD or Skill based ACD?  (Read 2434 times)

Mickeyf

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Basic ACD or Skill based ACD?
« on: January 14, 2008, 17:12:59 »
Can any one tell me is QueueMetrics a "Basic ACD" or "Skill based ACD"? As I'm looking to install a new ACD system and need to know what type of ACD this is.
Thanks
Mickey
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QueueMetrics

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Re: Basic ACD or Skill based ACD?
« Reply #1 on: January 15, 2008, 15:34:05 »
Hi Mickey,
How do you define an ACD being "basic" versus "skill based"?
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