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Messages - QueueMetrics

Pages: 1 ... 115 116 [117] 118 119 ... 202
1741
General Asterisk configuration / Re: QM Issue with TB 2.8
« on: November 11, 2009, 09:57:01 »
As you can see, you have AddQueueMember on your Asterisk system.

This is what I get for AddQueueMember on a 1.6.x:

Code: [Select]
Connected to Asterisk 1.6.1.6 currently running on pbx-ch (pid = 23691)
  -= Info about application 'AddQueueMember' =-

[Synopsis]
Dynamically adds queue members

[Description]
   AddQueueMember(queuename[,interface[,penalty[,options[,membername[,stateinterface]]]]]):
Dynamically adds interface to an existing queue.
If the interface is already in the queue it will return an error.
  This application sets the following channel variable upon completion:
     AQMSTATUS    The status of the attempt to add a queue member as a
                     text string, one of
           ADDED | MEMBERALREADY | NOSUCHQUEUE
Example: AddQueueMember(techsupport,SIP/3000)
So it looks like the application and its parameter are correct.

Try and set maximum verbosity and send again a request, to find which error you get.



1742
QueueMetrics installation / Re: Upgrading from 1.5.3 to 1.5.4
« on: November 10, 2009, 10:33:24 »
It should be created automatically when you run the database updater tool.

1743
QueueMetrics installation / Re: 400 Bad Request
« on: November 09, 2009, 20:58:10 »
Just to set things up, run everything as root while you are installing.

1744
QueueMetrics news / Re: QueueMetrics 1.5.5 released
« on: November 09, 2009, 12:25:30 »
If you just want to have a peek, you can test it from the Demo System....

1745
QueueMetrics news / QueueMetrics 1.5.5 released
« on: November 09, 2009, 12:04:48 »
QueueMetrics version 1.5.5 has been released today.
This release includes a long-awaited AJAX real-time page and wallboard. We initially added it as an optional link from the front-page, so that you can choose whether to use the old or the new realtime pages. Comments are welcome - keep in mind this is experimental.

These are the major upgrades over the previous versions:
- #858 - New AJAX based realtime and wallboard pages!
- #876 / #917: Duplicate ABANDON records caused some calls to be counted twice.
- #688 - Filter out queues on the AddMember/RemoveMember agent buttons
- #711 - Oreka: New URL video format
- #730 - Inserted new fields in the answered call details. Added a new popup for unanswered call details.
- #734 - Authentication page: authentication with "return" key
- #769 - Master key visible on list of users
- #795 - SQL invalid syntax in call detail popup
- #845 - The realtime page doesn't show correctly agents associated to macro-queues
- #850 - Breakdown per Area Code
- #852 - Some TechException at startup
- #880 - Two calls shown for SIP extensions
- #881 - Encoding in XML-RPC
- #882 - Agent page: show logged queues when ACBL is used
- #886 - I can't modify some dropdown in the realtime
- #887 - The agent popup doesn't close anymore after 30 seconds
- #889 - Problems in the new Realtime Page

You can download the latest version immediately from the downloads page.
http://queuemetrics.com/download.jsp

As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

1746
Scripting QueueMetrics / Re: Generating customised reports using XML RPC
« on: November 09, 2009, 09:57:11 »
Yes it has changed - you can access the HTML version here:
http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked

You can download a PDF copy from our manual page: http://queuemetrics.com/manual_list.jsp


1747
Running QueueMetrics / Re: Handled By displays different name in QM
« on: November 09, 2009, 09:54:52 »
You should have Asterisk log "Agent/413" or "413" as it does for outbound, and not the name of the agent....
.

1748
General Asterisk configuration / Re: QM Issue with TB 2.8
« on: November 09, 2009, 09:53:12 »
When you log in to Asterisk, what do you see as "core show applications"?

1749
QueueMetrics installation / Re: Upgrading from 1.5.3 to 1.5.4
« on: November 09, 2009, 09:51:50 »
You simply make a backup and install it using the same database.
See http://queuemetrics.com/faq.jsp#faq-044-backup

1750
QueueMetrics installation / Re: 400 Bad Request
« on: November 09, 2009, 09:50:38 »
This is strange - Tomcat usually ships with a welcome page installed as a root package. is it present/available? also look for the contents of its webapps directory and try those urls as well...

1751
General Asterisk configuration / Re: AddQueueMember Best Paractice for Dynamic agent logins
« on: November 06, 2009, 12:46:45 »
QM fully supports any Asterisk login - the problem is that nobody has yet prepared a standard drop-in replacement for AgentCallBackLogin to be used with Asterisk 1.6's, so everybody is programming their own call-center differently.

If you look at the support files that come with Asterisk they basically teach you how to brew your own solution.



1752
Running QueueMetrics / Re: Display Call lengths in seconds rather than HHMMSS
« on: November 05, 2009, 09:32:24 »
Not at  the moment - why would you want that? :)

1753
General Asterisk configuration / Re: AddQueueMember Best Paractice for Dynamic agent logins
« on: November 05, 2009, 09:30:54 »
Yes unfortunately there is still not a complete and general purpose solution.

1754
MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again
« on: November 04, 2009, 09:46:06 »
1. logrotate
2. do a touch to create the queue_log file
3. restart qloaderd

1755
Running QueueMetrics / Re: Start of day time
« on: November 04, 2009, 09:45:20 »
You should be avoiding queueing calls before opening time, this way you would not have them as lost in QM. As a daily workaround you can run a report from say 8 to 18, but if you run a week all calls during the period will be counted....

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