autoopenurl

[bhenry]

I used the custom agent buttons to have a button that opens a salesforce page that matches the Caller ID of the last call taken by the agent.  Is there a way to make this auto open every time they get a call?  As far as I know the autoopenurl is for opening queuemetrics call details right?


Regards,
Brendan Henry

[QueueMetrics]

No if you set the autoOpenURL it will try and open the latest new URL as soon as you refreshed the page.

[bhenry]

So the salesforce URL should pop everytime the page refreshes and a new entry has been added?


realtime.agent_autoopenurl=true

realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Salesforce
realtime.agent_button_1.url=https://blahurl

Is there any plan to move the Agent page to AJAX?

[QueueMetrics]

This is it:

realtime.agent_autoopenurl=true

You also need to define the URL by queue, so that it has a URL to open; it will open the URL when you refresh the page.

We are planning to do a rework of the whole agent page, but the problem is that we want to keep the load on the server to a minimum.

[bhenry]

Thanks!  I will be very excited for a new agent page!

Do you think you could give me an example of how to "define the URL by queue"?

[bhenry]

Also is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?  This way it could be pressed as soon as the agent gets the call.

[QueueMetrics]

Do you think you could give me an example of how to "define the URL by queue"?

It's a part of the queue configuration....

[bhenry]

Sorry to bump but is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?

[QueueMetrics]

Why do you need it before the custom button gets the URL?

[bhenry]

I need this because I want the custom button to have the most recent call information passed to the URL.  What I am trying to achieve is to have our agents press the custom button as soon as they get a call, as it will open the corresponding salesforce crm page by matching the caller id.  The problem is that when they press it now the custom button uses the caller ID of the previous call and not the current call due to our agent page refresh being 60 seconds.

[QueueMetrics]

You should do a refresh plus autoopen, so that as soon as you are online wityh a caller you get the correct URL.

[bhenry]

Ah, I see your point!  Thanks for the help!

[QueueMetrics]