Author Topic: Agents can not login in version 1.6.0  (Read 3064 times)

Richarddb

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Agents can not login in version 1.6.0
« on: April 06, 2010, 08:36:33 »
Today we updated to version 1.6.0 and now the agents can not login via the webinterface. With version 1.5.5 it all worked well. We copied the web.xml and configuration.properties file to the new version. Is this a known issue and should i change / add something?

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  • Loway
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Re: Agents can not login in version 1.6.0
« Reply #1 on: April 06, 2010, 14:49:00 »
No it's not. Is the problem only with AGENT users or with all users?

Richarddb

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Re: Agents can not login in version 1.6.0
« Reply #2 on: April 07, 2010, 10:14:18 »
I edited the following line in the configuration.properties file:

Was - #callfile.dir=/var/spool/asterisk/outgoing
To - callfile.dir=tcp:admin:amp111@127.0.0.1

Now it's working again :)

QueueMetrics

  • Loway
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Re: Agents can not login in version 1.6.0
« Reply #3 on: April 07, 2010, 10:47:39 »
Ah OK it's not that they cannot login to QM; they log in to QM but it was the Asterisk part that was not working.....  ;D