Payroll - Where can I see the total hours minus the Lunch break?

[torontob]

Hi everyone,

I am just looking at a payroll report for today and I see that Agent was working for 8 hours and took 30 minutes lunch (which is a non-billable pause code for us). So, the total should show as 7 hours and 30 minutes when I run the report. But it shows 8 hours.

Can someone please confirm how this should work?

Thanks

[QueueMetrics]

Where do you see it being 8 hours?

[torontob]

Hi,

That is when I run a payroll report. Shown below two pics I have uploaded. The payroll report should show ONLY billable time as total and not the non-billable time.

Regards

Payroll Report:


Session Report:

[QueueMetrics]

Are you running the latest version of QM? I think this was changed in 1.7.0

[torontob]

Yes, it's 1.7.

Can you please confirm on your end?