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1

Running QueueMetrics / Callers Stuck In Queue

« on: June 22, 2009, 14:47:43 »

I have inbound callers stuck in queue, it seems that the call is transferred to the right phone-agent in queue, agents is answer the call and everything is all right with this call. The problem starts when call is over, in queuemetrics is still like active call, and when i try to listen live this call i listen every new call ho is inkoming in this queue. This stuck call in queue is stuck about 30min.- more and then is gone.

How to kill this calls when is stuck? This can create some problems with my statistics.

Sorry for my language, i hope you understand me.

Software release:     Loway QueueMetrics - 1.4.2
Licenced to:    xxxxxxxxxxxxxxxxxxx
Maximum licenced agents:        50 [S:1]
Licence expires on:    2011-11-30
 
Operating System:    O.S.: Linux - Ver: 2.6.18-5-686 - i386
Java Runtime:    Version: 1.5.0_13
Vendor: Sun Microsystems Inc.
Class Version: 49.0
Java Home: /usr/lib/jvm/java-1.5.0-sun-1.5.0.13/jre