Messages

1

Improving QueueMetrics / Re: Single Sign On (with Azure AD)

« on: March 23, 2022, 17:35:24 »

Any update on this? We need this to meet security compliance requirements being imposed on our clients.

2

Improving QueueMetrics / Re: Single Sign On (with Azure AD)

« on: January 18, 2022, 23:28:20 »

Unfortunately, LDAP doesn't work with Azure AD. LDAP is slowly going the way of the Dinosaur.

For Azure AD you would likely need to use SAML

https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/auth-saml

3

Improving QueueMetrics / Single Sign On (with Azure AD)

« on: December 15, 2021, 17:42:21 »

We would love to see single sign-on integration, specifically with Azure AD. Allowing the users to use the same login they have for windows.

This would improve user access management and security.

4

Running QueueMetrics / Re: Agent Occupancy Report - AG09

« on: April 10, 2019, 22:52:54 »

Thanks for the quick response and clarification.

A few more questions if you don't mind, in regards to the same report:

There are 2 fields that I cannot find the definition for, "Overlapping" and "Out of sessions call time", would you be able to provide those?

Also, does Loway offer report customization? For example, could we have a report built similar to the Agent Occupancy Report, but change the way occupancy is calculated?

Thanks again for your assistance.

We are also interested in the definition for "overlapping" in the Agent Occupancy Report, but can't seem to find much on it. If anyone could clarify this column, it would be much appreciated.

5

Running QueueMetrics / Agent page not working after update!

« on: September 19, 2016, 07:23:11 »

We just updated from QueueMetrics 15.10 to 16.09. The Agent page is now throwing an error:

----------------------------------------------------------------------------------------------------------
HTTP Status 404 - /queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp

type Status report

message /queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp

description The requested resource (/queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp) is not available.

Apache Tomcat/6.0.33
----------------------------------------------------------------------------------------------------------

I performed a locate on the file, and I do see it is on the server located under:

/usr/local/queuemetrics/webapps/queuemetrics-16.09.1-114/qm/agent_page_gwt_background.jsp

Any ideas?