Messages

181

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 20, 2013, 15:40:11 »

The XML-RPC manuals has a few examples of how to use the interface from different environments. Which language would you like?

182

Running QueueMetrics / Re: Agent Status Cannot be Determined

« on: September 20, 2013, 15:39:25 »

The only thing qloaderd does is to connect to the MySQL server that QM uses - that is usually on the same box, but could be anywhere - and upload data there. Might be that for firewall reasons it could be unreachable from the box running Asterisk?

183

Running QueueMetrics / Re: Agent cleanup

« on: September 17, 2013, 20:05:00 »

Asterisk should do that - you could run a cron at midnight and logoff agents.

184

Running QueueMetrics / Re: Agent Status Cannot be Determined

« on: September 17, 2013, 20:03:26 »

First questions: do you have qloaderd running?
And do you see any calls in the daily reports?

185

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 17, 2013, 20:01:23 »

Yes you have to, I fear.

186

QueueMetrics news / Re: Integration tutorial with SugarCRM and VTiger

« on: September 17, 2013, 18:49:23 »

As you can see you need to have:

Code: [Select]

require_once "HTTP/Client.php";
Most likely it has to be installed separately in your environment (I'm not a PHP expert).

187

Running QueueMetrics / Re: Call Status

« on: September 11, 2013, 13:44:03 »

Yes the database is populated via qloaderd (I guess) but qloaderd does not create records. So I guess they come from somewhere else.....

188

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 11, 2013, 13:42:32 »

There is a method that does just that: http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s03.html#_the_method_qm_getqueuesforagent

189

Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode

« on: September 11, 2013, 13:40:52 »

 

190

Running QueueMetrics / Re: Can See Incoming Calls But Agents are Not getting them

« on: September 11, 2013, 13:35:17 »

Most likely they are not logged in to the queues?

191

Problems / MOVED: Can See Incoming Calls But Agents are Not getting them

« on: September 11, 2013, 13:25:16 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1739.0

192

Running WombatDialer / Re: Caller ID

« on: September 10, 2013, 12:19:24 »

Yes you add them as attributes for the call.
BTW we are working on making this process automatic for the next release - so that you can basically set up a caller-id for the agent at the campaign level, and that's it.

193

Running QueueMetrics / Re: Call Status

« on: September 10, 2013, 12:17:45 »

This is a good question - a call is supposed to have either a COMPLETEAGENT or a COMPLETECALLER but not both. If both appear, it is a bug in Asterisk

194

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 10, 2013, 12:16:49 »

Do you want to get a list of queue mappings for some agent as they are now, or the set of queues an agent was working on at a specific point in time?
Both things can be done though the XML-RPC API.

195

Running QueueMetrics / Re: Call Status

« on: September 09, 2013, 10:29:10 »

This is weird as qloaderd does not create new lines but only inserts existing ones... does this happen all of  the time?