Topics

1

Running QueueMetrics / Max lenght URL when using CTI popup

« on: May 19, 2015, 12:07:48 »

Hi
What is the max URL length the QM CTI popup can be and can it be changed?

Ron

2

Running QueueMetrics / QA results not showing

« on: October 01, 2014, 13:16:15 »

Hi.

What could be a reason for not showing QA forms.
If I'm running a report on QA forms within a period, I can see al the forms from a team except 1 member. There should be 3 forms but only showing 1
When looking in the call list there are QA forms attached to the calls, also in the DB, but they are not in the report??

Ron

3

Running QueueMetrics / QA form corrections

« on: May 26, 2014, 11:08:58 »

Hi.

Is there a way to change a QA form grading after it has been saved?
I know there is a way to add notes but they want to have the possibility to change it afterwards when the made a mistake while grading.
The only option i can find is deleting a form, something you don't like as a grader...

Ron.

4

Running QueueMetrics / creating QA records

« on: February 12, 2014, 22:54:49 »

Hi.

This week we presented the QA forms and reports to our teamleaders. The used the work with old plain Excel sheets for QA on telephone and e-mail contacts
Ofcourse they asked the million dollar question: Is it possible to create a QA record without a call?

That way we can use the QA forms and reports for more contacts besides telephone calls.

Ron.

5

Running QueueMetrics / Starting an outbound call

« on: April 08, 2013, 00:07:29 »

Hi .

Is there a HTTP API to make a call over an outboundqueue within Queuemetrics, other then to click the Dial button in the agent screen?
Don't want to use the Whombat solution...

Ron

6

Improving QueueMetrics / Activate dialbutton in pausetype 'outbound'

« on: August 14, 2012, 12:37:45 »

Hi.

Is it possible to activate the dial button in the agent screen based on the following situation:
If an agent choose a Pausecode with Pausetype 'Outbound' this makes the dialbutton activated, but doesn't accept incomming calls
If an agent choose a Pausecode with Pausetype 'Wrapup time' it acts like it is now.

That way you can make the agent more flexible without the hassle of adding and removing queuemembers all the time.


Ron

7

Improving QueueMetrics / news items

« on: July 14, 2012, 23:06:32 »

Hi guys.

since the new relaeses there is a news section visible.
Nice feature but ther's actualy only news for admins.

Is there a way to connect it to a rss file or so, to push (corporate)news to agents, supervisors on the frontpage

Ron

8

Improving QueueMetrics / click2dial

« on: May 27, 2012, 11:49:38 »

Hi.

Is there a way to make QM react on something like the old fashioned callto://123456?
We use a custom build CRM screen and simply would like to be able to click a button next to a telephonenumber field, set the agent in a pause status (outbound) so he can't get inbound calls and dial the number which is connected to the button.

Ever thought about such option?
Or can you provide an (simple) alternative .

Ron

9

Translations / Dutch translation

« on: March 11, 2012, 18:59:47 »

Hi.

Did the translations but found out that there is a lot of text in the 'settings' section, that can't be translated because they are not in the list.
Is there a reason for not translating it?

Changed all the 'pause' into 'status' because it is more then just a pause.

Ron