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Outbound and QueueMetrics / [Dialout panel] Agents can't make outbound calls

« on: October 31, 2016, 14:34:58 »

When agents makes outbound calls using dialout panel, it keeps calling their own extension, and when they pick up the call it ends. I don't know what might be the issue most probably my dial plan.

Trunk type: DAHDi trunk
Trunk Name:   g0

Below are the configurations:

Code: [Select]

; extension 28: agent custom dial
exten => 28,1,Answer
exten => 28,n,NoOp( "QM: Agent Custom Dial. Dialing ${EXTTODIAL} on queue ${OUTQUEUE}  made by '${QM_LOGIN}'" )
exten => 28,n,Set(QDIALER_QUEUE=${OUTQUEUE})
exten => 28,n,Set(QDIALER_NUMBER=${EXTTODIAL})
exten => 28,n,Set(QDIALER_AGENT=Agent/${AGENTCODE})
exten => 28,n,Set(QDIALER_CHANNEL=SIP/g0/${QDIALER_NUMBER})
exten => 28,n,Set(QueueName=${QDIALER_QUEUE})
exten => 28,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
;exten => 28,n,Set(CALLERID(all)="1234567890" <1234567890>) ; Uncomment and change this if you need to set your own caller ID
exten => 28,n,Goto(qm-queuedial,s,1)
exten => 28,n,Hangup

Code: [Select]

;
; ================================================================
; The following dialplan is used in order to make oubound calls
; that are tracked through QueueMetrics.
; See http://forum.queuemetrics.com/index.php?board=12.0
; ================================================================


[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
;exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
;exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
;exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
;exten => _XXX.,n,Set(QDIALER_CHANNEL=DAHDI/g0/${QDIALER_NUMBER})
;exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
;exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
;exten => _XXX.,n,Set(CALLERID(all)="1234567890" <1234567890>) ; Uncomment and change this if you need to set your own caller ID
;exten => _XXX.,n,Goto(qm-queuedial,s,1)
;exten => _XXX.,n,Set(QDIALER_CHANNEL=DAHDI/g0/${QDIALER_NUMBER})

exten => _XXX.,1,Set(QDIALER_QUEUE=300)
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:1})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/g0/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${300})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

Code: [Select]

[qm-queuedial]
; We use a global variable to pass values back from the answer-detect macro.
; STATUS = U unanswered
;        = A answered    (plus CAUSECOMPLETE=C when callee hung up)
; The 'g' dial parameter must be used in order to track callee disconnecting.
; Note that we'll be using the 'h' hook in any case to do the logging when channels go down.
; We set the CDR(accountcode) for live monitoring by QM.
;
exten => s,1,NoOp( "Outbound call - A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}" )
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})